Privacy Policy

1. Our Commitment

FN Insurance Advisory Pty Ltd (we, us, our) is committed to protecting the privacy of your personal information. This Privacy Policy sets out how we collect, use, disclose and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

As an Authorised Representative of Community Broker Network Pty Ltd (AFSL 233750), we are also bound by Community Broker Network's privacy obligations. A copy of their privacy policy is available at www.cbnet.com.au.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Name, address, email address, phone number
• Date of birth and identification documents (where required)
• Business name, ABN, industry and business details
• Financial information relevant to your insurance needs
• Claims history and insurance policy information
• Information about your assets, liabilities and risk exposures
• Any other information you provide to us in connection with obtaining insurance

3. How We Collect Your Information

We collect personal information directly from you when you:

• Contact us by phone, email or through our website
• Complete a proposal or application form
• Engage us to arrange, review or manage your insurance
• Make a claim or enquiry

We may also collect information from third parties such as insurers, underwriting agencies, and other financial service providers in the course of arranging your insurance.

4. Why We Collect and Use Your Information

We collect and use your personal information to:

• Provide you with insurance broking and advisory services
• Arrange, renew, vary or cancel insurance policies on your behalf
• Assess your insurance needs and provide appropriate advice
• Process claims and communicate with insurers on your behalf
• Comply with our legal and regulatory obligations
• Communicate with you about your insurance and related services
• Improve our services and business operations

5. Disclosure of Personal Information

We may disclose your personal information to:

• Insurers and underwriting agencies for the purpose of arranging cover
• Community Broker Network Pty Ltd as our licensing body
• Premium funders, loss adjusters or other third parties involved in your insurance
• Our professional advisers (solicitors, accountants)
• Government bodies or regulators where required by law

We do not sell your personal information to third parties for marketing purposes.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information is stored securely, and we regularly review our security practices.

If we no longer require your personal information, we will take reasonable steps to destroy or de-identify it, unless we are required by law to retain it.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date or incomplete. To make a request, please contact us at:

Email: fariha@fninsurance.com.au
Phone: 0458 623 951
Post: PO Box 3043, North Parramatta NSW 1750

We will respond to your request within 30 days. We may charge a reasonable fee for providing access in some circumstances.

8. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us in the first instance. We will acknowledge your complaint within 1 business day and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

9. Website and Cookies

Our website may collect non-personal technical information such as browser type, pages visited and time spent, for the purpose of improving our website. We do not use tracking cookies for advertising purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.

11. Contact Us

For any privacy-related queries or requests, please contact:

FN Insurance Advisory Pty Ltd
Fariha Nassiri, Privacy Officer
fariha@fninsurance.com.au
0458 623 951
PO Box 3043, North Parramatta NSW 1750

This Privacy Policy should be read in conjunction with our Financial Services Guide. FN Insurance Advisory Pty Ltd is a Corporate Authorised Representative (CAR 1318594) of Community Broker Network Pty Ltd (AFSL 233750).